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Delete your Moket account

Last updated: 28 October 2026 · The German version prevails.

In the app

Open Moket > Profile > Settings > Delete account and confirm. Your account and all linked data (profile, bike, rides, encounters, contacts, chats, group rides, reports, push token) are deleted immediately.

Without the app

Email info@moket.app from your account’s email address with the subject “Delete account”. We delete the account within 7 days and confirm by email.

Write the email

What remains

In encrypted backups your data disappears within 30 days. Reports and measures linked to your account are deleted with the account. If your account was suspended, we keep only an encrypted fingerprint (hash) of your email until the suspension ends, at most 12 months, so the suspension also applies to a new account with the same email. Data on your phone (ride list, private zones) is removed when you uninstall the app. A Moket Pro subscription is not cancelled by deleting your account: cancel it in Google Play > Subscriptions.

Questions about these texts? Write to info@moket.app

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